Refund policy

RETURN & REFUND POLICY

Last updated: May 2026

Overview

All CheekySupply products are made to order. Because each item is produced specifically for you, we do not accept returns or exchanges for change of mind, buyer's remorse, or incorrect sizing.

We know that's a bummer, so please check the size guide carefully before ordering!


When we'll make it right

We've got you covered if:

  • Your item arrives damaged or defective
  • Your item has a print quality issue (misprint, wrong colors, blurry design)
  • You received the wrong item or wrong size due to our error
  • Your order is lost in transit

Please contact us at hello@cheekysupply.com within 21 days of receiving your order (or within 21 days of the estimated delivery date for lost packages), with:

  • Your order number
  • A photo clearly showing the issue

We'll offer a replacement or full refund at no cost to you.


What we don't cover

  • Wrong size ordered by the customer
  • Change of mind after purchase
  • Damage caused by the customer after delivery

Shipping address errors

Please double-check your shipping address before completing your order. If a package is returned to us due to an incorrect or incomplete address, you will be responsible for reshipment costs. We are unable to issue refunds for packages returned due to address errors.


Unclaimed packages

If a package goes unclaimed and is returned, reshipment costs will be at the customer's expense. Unclaimed packages that are not reshipped within 30 days may be donated to charity.


EU customers

In accordance with Article 16(c) and (e) of Directive 2011/83/EU on consumer rights, the right of withdrawal does not apply to goods made to the customer's specifications or clearly personalised products. As all CheekySupply products are made to order, returns cannot be guaranteed under this exemption.


How to contact us

Email us at hello@cheekysupply.com and we'll get back to you within 2 business days.